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Home
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FAQ Donor Site
Below you will find a comprehensive
list of questions regarding our Donor Sites. We
believe all of your questions will be answered but if we are
missing anything, please let us know by sending an email to
our Web Team.
How do we set up our Donor Site?
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First, you will need to
register to use our Online
Ordering System. Once you have registered and
logged into your account, place your cursor over the
"Account" tab and click "Donor Site Request"
(you can also find it on the main page at the bottom of
the buttons).
If you need assistance with registering, either go to
www.bricksrus.com/help or ask one of our
representatives to send you an email on the information
our system is looking for. |
Do we need to complete all of the
questions now?
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No, you can fill out the questions as you know them and
then click on the "Save My Information: I'll Come Back
Later" button. When you log back into the Online
Ordering System, your page will look the same as you
left it. |
What
will be the URL address of our Donor Site?
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All of our donor sites start with
www.bricksrus.com/order/; from there, you can decide
what to name your site. If your organization name
was "Save The Whales", you can have your donor site name
as www.bricksrus.com/order/savethewhales. We
recommend to keep the name as short as possible.
You can confirm the name isn't already taken by viewing
our Donor Site Donate page at
www.bricksrus.com/fundraising/donate. If you plan on
advertising before we complete the site and wish to
reserve the name, contact a Bricks R Us representative
and they will have our Web Team reserve it. If a
Donor Site's URL is not reserved, the name will not be
guaranteed until the site is competed. |
Does Bricks R Us provide the URL address of the Donor Site to
our Donors?
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It's up to you. You have two choices: you
can provide the URL to your Donors or you can have your
Donors go to your main web site and then provide a link
(hyperlink) that goes to the site we create. When
our Web Team completes the site, they will attach two
pictures that you can use on your Donor Site. The
pictures will be of a brick with the writing "Click Here
To Purchase A Brick". |
Is it possible to not have our Donors go to your site and create
a page on our site?
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Yes. We will still complete the Donor Site as we
always do but we can provide a single line code that
your Webmaster to add to a page and it will work just as
though they were on our site. You would request
this code once the site is completed. |
How long does it take to create the Donor Site?
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Two weeks. You can also have the site completed
within 72 hours for a $60 web rush fee. If you are
having an event and wish to have the site completed by
that date, let us know and we will always try to
accommodate you. |
How do we pay for a web rush?
How do we know when the Donor Site is completed?
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Our Web Team will send you an email advising the site
has been completed. In that email, they will
provide instructions on how to use the site. |
Does Bricks R Us receive the money from our Donors?
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No. We do not receive
any monies until you submit the orders to us.
After you submit the orders, we do not require payment
until the bricks are going to be shipped. All
monies paid go directly to the organization. |
Can you accept credit cards for us?
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No. As per the rules of our credit card merchant,
we are unable to accept credit cards for a third party. |
How do our Donors pay for their brick?
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Your Donors have two
options. You can decide on both options or
just one of them. Your donors can have a
choice of check (they will input their check number and
receive an address of where to mail their payment) or
credit card (PayPal or you process the credit card
payments). We are legally not allowed to be a
third party and accept credit cards on behalf of our
customers. |
How does PayPal work?
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You would create a PayPal account at
www.paypal.com. PayPal
(and all credit card merchants) charges a percentage of the
transaction (usually 3%) plus a transaction fee (usually .25);
this fee is less for non-profit organizations. PayPal
allows you to accept all types of credit cards and the money is
deposited in your PayPal account. To receive the money,
you would just request it from PayPal. When filling out
the Donor Site Request form, there is a field that asks for your
login email with PayPal. Please do not provide your password.
Bricks R Us has no affiliation with PayPal.
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Do we need to change any settings with PayPal to use with your
site?
What if we already have a PayPal account? Can we use that
account with your site too?
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Yes. however, you would ignore Step 6 (in the help
section above) and keep "Auto Return" off. |
Will you answer questions from our Donors?
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Yes. We now add a live chat button to assist your
Donors. We will only provide any information that
already exists on your Donor Site and/or how the process
works. We do not provide dates of ordering or
installation since that process is up to you. |
I've received a confirmation of an order place by a Donor but I
didn't receive a PayPal confirmation?
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When we first created the Donor Sites, we had the
recording module set after the order is paid with
PayPal. This is the way most PayPal sites operate;
however, we received many complaints because Donors were
paying for their donation but not returning to the site
to complete the site so our customers would only see a
payment was made and not an order.
Due to the
above, we changed the recording to occur before the
Donor is sent to PayPal. By doing this, if the customer
closes PayPal before payment, at least our customer has
the information to contact them and ask what their
intentions were.
Since doing this, the confusion
has been minimized. |
If we process our own credit cards, how do we retrieve that
information?
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All of the credit card information is captured from the
Donor and can be retrieved by logging into our secure
Online Ordering System. Once you log in, place
your cursor over the "Reports" tab and click on "Donor
Payments". |
Will we receive a confirmation when a
Donor purchases a brick?
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Yes. Our system will
automatically send an email notifying you that a
donation was made. The email will have the donor's
information, donation amount made, type of payment,
inscription and reference number (where it is located in
your account within the Online Ordering System. |
Will you engrave the brick when the donation is made?
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No. The inscription and all of the Donor
Information goes into your account within the Online
Ordering System and stays there until you "submit" the
order. |
Are your Donor Sites secure?
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Yes. All Donor Sites are directed to a site
beginning with https:// (this is how all secure
sites start with). |
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