We believe that our customer service is what sets us apart from any other company. This is why we have our 24 Hour Policy – we will always respond to your phone calls or emails within 24 hours. When you send us an order, you will receive a proof sheet within 24 hours. When you send the approved proof sheet, we will give you the actual shipping date within 24 hours. When we receive your payment, you will receive a received payment notification within 24 hours. When we ship your order, you will receive your tracking information within 24 hours. This is our way to make sure you are always informed throughout the entire process.