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Home
: Services
As
in any purchasing decision there are always a number of intangibles
to consider along with price. No other brick engraving company offers
the depth of free services that we provide to you. As one of the largest
and oldest brick engraving companies in the U.S. - we have the knowledge,
experience, and the tools to help make your fundraiser successful.
That is why we say that we’re “more than just your brick engraving
company!”
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Getting Started Guide
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Donor Order Form Templates
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Personalized Donor Online Ordering Webpage
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Online Ordering System
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Bricks 'R Us Bulletin Board
Fundraising Tools — We provide the
most comprehensive set of tools to assist you in helping your fundraiser
to be successful - at no extra charge. Start off by browsing
our web site; there you will find our Prices, Products and Frequently
Asked Questions. Next, ask us to send you our “Getting Started
Guide.” Then, order your free sample. If you need donor order
forms – we’ll send them to you in Word and/or Excel formats
for you to edit to your liking. Download symbol charts ( ).
Get brick installation instructions. Have your Personalized
Online Ordering Webpage ( ).
Input your orders on-line as you sell your bricks with our Online
Ordering System ( )
and then submit the order whenever you're ready. Finally,
the Bricks 'R Us Bulletin Board allows you to ask questions
and speak with other Bricks 'R Us customers to get ideas and suggestions
regarding raising funds with bricks.
Customer
Service
- We believe that our customer service is what sets us apart from
any other company. This is why we have our
24 Hour Policy
- we will always respond to your phone calls or emails within
24 hours. When you send us an order, you will receive a proof
sheet within 24 hours. When you send the approved proof sheet,
we will give you the actual shipping date within 24 hours.
When we receive your payment, you will receive a received payment
notification within 24 hours. When we ship your order, you
will receive your tracking information within 24 hours. This
is our way to make sure you are always informed throughout the entire
process.
Free Shipping
— All our prices
include the brick, all text engraving, paint or epoxy fill if desired,
and shipping. Many, if not most of our competitors charge for shipping.
Don’t forget to read the fine print! We feel we have the best prices
of any brick engraving company but should you encounter a written
lower price from a similar company and product, let us know and we will
beat our competitor's prices.
No Per Line Charges — All text engraving,
regardless of number of lines is included in our pricing - others
charge extra for additional lines.
No Contracts to Sign — We do not bind
you to any contracts. A number of our competitors require you to
sign a contract that will state that you are not allowed to change
vendors within a specified period of time. If you like our product
and the services we provide, you will never have to go anywhere else.
It’s really that simple – sometimes just the old fashioned way of
doing business works best.
Minimum Order — Our first time minimum
order is only 25 bricks; after the initial amount you are only charged
a $15.00 fee if you order less than 10 bricks. With some companies
you cannot order less than 100.
Delivery Times & Payment — We have
one of the fastest delivery times in the industry; your order will
ship approximately 3 to 4 weeks from the date at which the final
proofs are received. If a shorter delivery time is needed we will
do our best to accommodate you at no extra charge. There are no
upfront or scheduled payments required - just pay prior to shipment.
Submitting Your Order — We will accept
your order in the format that is easiest for you! You may enter
your order directly on-line through our Online Ordering System ( );
you may e-mail it in any format, fax it, or send by regular
mail. Others will make you send your order in a specific format
– many times this requires you to put your inscriptions onto a diskette
which you must mail back; that might mean that you are doing duplicate
entry and we think that’s pretty low-tech for these times! We’re here
to make the ordering process fit your needs – not ours! As we just
mentioned, you can enter your orders directly on-line through our
website; this on-line ordering system will save you time and money.
It allows you to print donor reports, thank you letters,
verification letters, your invoice, proof sheet immediately and you
can pick your own shipping date. Additionally, through our website, your
donors may also enter their own orders by having us create your own
web page on our server (no charge). In short, we provide the easiest, most flexible
and widest array of ordering tools available in the brick engraving
industry.
Proofing — If you place your order
on-line, you can print your proof sheet and invoice immediately!
If your order is sent to us by other means, you will receive a proof
back from us within 24 hours. By having a proofing process, you are
able to make any corrections, additions or deletions to your order.
Surprisingly, many of our competitors either do not offer a proofing
process or will charge for any changes. They assume that if you
put it in their format that there won’t be any mistakes, yet we’re
all human and both of us are apt to make a data entry error from
time to time. It’s an added level of protection for both of us that
we feel is well worth the little extra time it takes.
Guarantee — All our products are guaranteed
for life provided they were installed properly. Our brick laying
instructions were developed by the Brick Industry Association and
others. Make sure you have a qualified mason to do your installation.
Don’t be embarrassed to ask the masonry company you’ve chosen if
they might be willing to donate some time and/or materials in exchange
for a free brick - it's good advertising for them!
Quality — All of the above is moot
unless you receive a quality product. At 18 years of age we are
one of the largest and oldest brick engraving companies serving
the fundraising industry in the U.S. – we know how to engrave and
which products are the right ones to engrave on!
Fulfillment Services — Our Fulfillment Services are
the only services that we charge any additional money for.
For those organizations that do not want to or do not have the ability/staff
to receive orders, we will do that for you. We will accept
all of the phone calls and orders as well as collect the money and
make the deposits at a bank that you can always view on-line.
We will give you monthly reports and through our Online Ordering
System, you will always know the status of your campaign.
We will charge an additional amount per brick which is a
cost savings to you - you don't have to pay for every caller that
contacts us; only the ones that purchase a brick; this avoids any
out of pocket expenses.
Personal Donor Site
— Bricks 'R Us will design a personalized web site for
your organization so that your donors can easily order their bricks.
This site can display your logo, pictures or anything else you would
like displayed. The web site will end in a name of your choice
and has the ability to accept electronic checks and/or credit cards.
No Donor Orders are engraved until you approve them.
Contact Us
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