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FAQ
How many characters can we fit on a brick?
The number of characters depends on the size of the brick. A
character means any letter, number, space or punctuation mark.
4 x 8 21 Characters per line, 18
recommended
6 x 6 16 Characters per line, 12
recommended
8 x 8 21 Characters per line, 18
recommended
12 x 12 25 Characters per line, 23
recommended
How many lines can we fit on a brick?
The number of lines depends on the size of the brick.
4
x 8 4 Lines, 3 Lines recommended
6
x 6 6 Lines, 5 Lines recommended
8
x 8 8 Lines, 6 Lines recommended
12
x 12 12 Lines, 10 Lines recommended
What
type of font can we choose on the brick?
You can choose any font you like; however, the majority of our
customers use Helvetica since this font engraves and looks the
cleanest. We also recommend that you use all capital letters but
are happy to engrave in upper/lower case.
How do we give you a logo and what is the price?
Logos should be sent to us in "camera ready" format. The
one-time charge for the logo engraving set-up is fifty dollars.
Once we have the logo in our system, the engraving charge for
the logo on a brick/tile will be an additional eight to twelve
dollars (Depends on the detail of the logo).
Do you have any stock symbols and what is the price?
We have a list of
stock symbols
that you can choose from; each logo is an
additional eight dollars.
What process do you use to engrave bricks?
The process we use to engrave our bricks is sandblasting. This
process is one of the oldest processes and allows us to provide
a deep engraving process. Our laser competitors like you
to think that since the process is new, it's better; however,
sandblasting has been around since the 1800's and are still the
preferred way with all monuments and grave stones. This is why
we offer a lifetime guarantee with all of our bricks and
engraving ... We are proud to say that we haven't had one
request.
What is the difference between sandblasting and laser engraving.
The process of sandblasting allows us to engrave the brick/tile
deeper than the laser process. The other advantage of
sandblasting is that no fill is needed. With the laser
process, this is not possible which is why all of the companies
that use lasers cannot engrave bricks without any type of fill.
Laser companies may "claim" that our deep engraving makes the
engraving not last as long, we know the opposite is true which is why we have
a lifetime guarantee on all of our bricks and engraving (we
haven't replaced one brick in our 16 years of business!)
We list all of our clients on purpose; we're confident of what
we do.
Can you engrave our existing bricks?
Most probably. We do not engrave on-site (and do not
recommend it - won't last without high-powered machines) and it
would not be cost effective for you to ship us your bricks;
however, if you send us a picture or sample of the brick, we can
provide it to our distributor to find a match.
There is a local company that engraves bricks -
why shouldn't we use them?
We welcome the competition but you should be comfortable in
knowing that your engraving company will always be around.
After 16 years in the business, we have a track record.
With a brick campaign, you will want to order bricks as the
years go on; we have many customers that are using us because
their local company has gone out of business. Also, you
will not find a local company that offers all of our free
services to help you have a successful campaign.
There are a lot of brick engraving companies -
why use yours?
First and foremost, customer service! We feel, and our
customers know (read our
testimonials) that our company strives
to give you the best customer service of any other company; not
just engraving companies. We will walk you through your
entire campaign until the time that you receive the bricks.
We provide you with the right tools - Getting Started Guide,
Order Forms, Online Ordering System, Create a personalized web
site for your donors to place their orders and more. All
of our additional services are free; we want your campaign to be
a success. Last but not least, quality. Our bricks
are engraved to last a lifetime and we guarantee the life of the
bricks.
Do we have to sign any contracts with your
company?
No; some other engraving companies will have you sign an
exclusive contract (normally for one year). Since we know
that you will be happy with our product and service, we do not
feel there is a need to "lock" you into buying from us;
however, we are happy to prepare a contract should your
organization desire one.
How do we decide if the bricks/tiles should be filled or
painted?
Having bricks/tiles filled or painted is a preference based on
aesthetics. If you are placing bricks/tiles on a walkway and
want people to notice the walkway first and then the
inscriptions, you would not want to have the engraving filled or
painted. If you want people to notice the inscriptions first
and then the walkway, you would fill or paint the bricks/tiles.
If we paint the bricks, can we choose any color?
Yes, that is why we recommend the painting
process; we have many
colors
to choose from.
What is the additional price to have bricks/tiles
filled/painted?
There is no additional cost if you would
like the bricks/tiles filled. Our pricing structure is open to
everyone, please go to our
pricing page to view our prices.
Do you have a minimum order?
No. We do not have a minimum order; however, there is a fifteen
dollar additional fee for any orders that are less than ten.
For the first order of any customer, the order must be at
least 25 engraved bricks/tiles (You can order less by paying a
$35 fee). Most companies will have
you pay a premium price if ordering under 100 bricks (even for
re-orders).
How should we send you the orders?
You can send them by
e-mail,
fax,
mail,
or input your order directly by going to our
Online Ordering
page - whichever way is easiest for our customer! The Online Ordering System we have developed will allow
you to input your bricks as you sell them or all at once.
How does your Online Ordering System work?
We are the only brick engraving company to
offer a free
Online
Ordering System with easy menu driven
order entry, coupled with the ability to print detailed reports,
proof sheets and invoices at any time. By using a password
protected secure log-in your donors' bricks can be entered as
they are sold or the entire order can be entered all at once.
The ability to enter the bricks as they are sold is one of the
key time saving features of the system. When the order is
complete and ready to send all it takes is just one click.
Additionally, all of the donor’s information such as street
address, phone number, e-mail address, and how much they donated
for each brick can also be entered. This information appears on
a Donor Information Report for viewing on screen or printing.
Since all data entered by you for your customers will always be
stored on-line; all orders, proof sheets, invoices and reports
may be reviewed and/or reprinted at any given time. The
system also allows your to check the status of your order
and give you the ability to pay electronically. Also, by being
a web based system all information is available to you anywhere
you have internet access.
If we e-mail, fax or mail our order, should it be in a certain
form?
We are happy to receive the order whichever way is
easiest for you. Since we send you a proof sheet, if we have
trouble reading what you send us, you will have the opportunity
to make any changes before the actual engraving begins.
How long does it take to receive the order?
Once we receive the names from your organization, we will
convert the information into our system. Within 48 hours of
receiving the order, we will send a proof sheet (unless you are
using our Online
Ordering System). Once we receive
an approved proof sheet, we will send the order out within
two to four weeks. If a quicker time is necessary, you can
write that on the proof sheet and we will make every attempt to
have your order at that time.
What is the shipping charge?
Shipping is included in the brick price.
Do
you charge sales tax?
By law, we are required to charge sales tax; however, if an
organization has a sales tax exemption status and has the
certificate issued by their state, they only need to send us a
copy of the certificate and we will exempt them from sales tax.
Do you guarantee your work?
Yes, you can return any brick or tile if it is chipped, cracked,
broken from shipping or if any error is made from the approved
proof sheet to the actual engraving for up to seven days from
delivery. We guarantee the brick and engraving for life.
Can you give us advice on how to start the program?
Yes, first you need to determine where you want the bricks/tiles
to be placed (i.e. wall, ground, walkway, park, fountain, etc.).
Next, you will need to determine what type and color brick/tile
you feel would look best (You can view our products on the
Products
page). After figuring out the where and
what, call
or
e-mail
us and we will help you with the how.
Can you help us by providing some Getting Started information?
Yes. We have designed a package that will
take you step by step in learning how to start a brick campaign.
If you e-mail
us, we will send you the password
protected link within our web site with all of the information
you will need.
How do we design our order form?
If you need help designing an order form, or advice on the
fundraising campaign itself, we can give you suggestions
and examples. Please
contact us for additional information.
Can you help us on how to install the bricks?
Yes. Although we do not install bricks,
if you e-mail
us, we can send you brick laying
information that should be useful.
We are located far from you, does that matter?
No. We are
located in Miami, Florida and we distribute all over
the United States (we distribute to different countries
throughout the world). Even if we were located within your
state, we would still have them delivered to you through a
shipping company (UPS, Federal Express, Freight Forwarder) and
remember, shipping is free (within the U.S.) so distance does
not play a factor in the price you pay for bricks.
Do you have a toll free number?
Yes, feel free to call us toll free at 1-888-MY-BRICK
(692-7425).

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